In this day and age, modern organisations consist of a wide range of sophisticated technology solutions and end users to achieve objectives, says Motheo Motlhabane, Senior RPA Analyst at Singular Systems. As is often the case, the operational delivery requirements are constantly shifting: at a rate that is faster than an industry or organisation is able to keep up with. This results in a variety of new technologies being brought into the fold, and people being used to fill the gap in between the...