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July 2016
So you’re listing. Now what?

So you’re listing. Now what?

When your business grows, changes happen. The behind-the-scenes operations of a start-up in your parent’s garage are a very different situation to those of a well-oiled, publically listed machine – that much is obvious. However, navigating your company’s route between those two points can be riddled with growing pains and stumbling blocks.
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Your call centre staff don’t need to be geniuses

Your call centre staff don’t need to be geniuses

No one knows your CRM system better than the people who use it every day. If you’ve taken time out to speak with them, discussing the experiences of your call centre employees and sales staff is the quickest route to identifying the snags and pitfalls in your customer care processes and technologies. Traditionally, there are quite a few – with such tight margins, and by their sheer nature, call centre operations are quite difficult to optimise.
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What the call centre of the future looks like

What the call centre of the future looks like

The processes and systems used by the call-centre industry have largely remained unchanged for the last five, even ten years. Now, they’re undergoing massive shifts, all thanks to technology. From social media to artificial intelligence, new-age technological concepts and applications are already being implemented around the world in large organisations, giving them the edge on their competition.
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June 2016
Customer experience matters more than ever in a connected world

Customer experience matters more than ever in a connected world

Customers make a business. It doesn’t matter how good the product or how shiny the packaging – without individuals who buy into what you’re selling, your product or service is rendered null and void.
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CRM Systems: An evolution

CRM Systems: An evolution

What do you think of when you hear the term CRM? Customer facing sales and marketing processes? Complaints? Arduous, complicated systems with multiple databases to toggle through, and highly expensive out-of-the-box solutions that, more often than not, only loosely match the needs of a business to communicate with their clientele?
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The FinTech Takeover

The FinTech Takeover

Disruption is most definitely the new buzzword in the tech and business worlds. It seems to be taking place everywhere you look, in any industry you could possibly imagine. The taxi industry has been all but dissolved globally by a genius little application allowing customers to hail a car directly from their smartphones. Airbnb, too, has proven that we live in an age that promotes innovation – from the type of product, down to the very way we do things. Ultimately, we live in an age that al...
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Singularly unpacking complexity

Singularly unpacking complexity

The growth and development of the world as we know it is on a steep incline. At Singular Systems, we apply ourselves to untangling and improving the internal challenges that restrict economic growth and development in business.
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