The Consulting division at Singular Systems helps our clients optimise their business processes. Our specialist consultants understand and have deep experience in assisting clients to create, fix or enhance their business processes, with specific focus on the journey from lead to invoice. Our decisions are guided by our extensive understanding and experience in each client’s business process and this allow us to advise and implement best fit solutions.

We do this by:

1. Expertly analysing their existing business processes in place
2. Modifying, replacing or enhancing processes, and adding new processes that support core business operations
3. Establishing a best fit solution for implementation that will supports the processes as designed
4. Automating processes where applicable by means of Robotics Process Automation

In collaboration with our clients, we establish solid, reliable and efficient business processes, according to industry standard methodology, by making use of cutting edge software technology.

Our core expertise lies in:

- Custom, flexible, bespoke software development
- Microsoft Dynamics 365 product suite
- Robotic Process Automation

SALES AND CUSTOMER CARE MODULES

Using Microsoft Dynamics 365 we are able to build solution sets that can be reused in all of our projects as a base which can be adapted to clients requirements.

SALES

FIELD SERVICE

MARKETING

CUSTOMER SERVICE

PROJECT SERVICE AUTOMATION

OPERATIONS

Go beyond sales force automation by bringing digital intelligence into each deal to better predict your customer’s needs—and deliver the personal attention that builds relationships and revenue.

Want to upgrade to office 365?

CLICK HERE

Field Service empowers customers to carry out their field service management strategy by enhancing the efficiency and effectiveness of valuable resources. Its set of configurable tools includes centralised scheduling and dispatching, native mobile apps, and integrated back-office functions. Field Service helps you:

Optimise your service schedule with efficient routing, resource skill matching, and reduced travel time
Increase first time fix rates and on-time delivery performance
Enhance real-time communication and collaboration between customer service, dispatch, field agents, and the customer

is your company looking to upgrade to office365?

CLICK HERE

The Dynamics Marketing component is used for marketing campaigns and activities to find and build relationships with potential customers, so that initial interactions can develop into sales relationships. Microsoft have partnered with Adobe and its touch points with Dynamics 365 are Adobe Campaign, a segmentation and multi-channel campaign management solution and Adobe Experience Manager, an enterprise-grade Web Content and Digital Asset Management platform.

Want to upgrade to office 365 click the button below for a demo now

CLICK HERE

Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service. This gives your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalisation your customers expect.

Want to upgrade to office 365 click the button below for a demo now

CLICK HERE

Project Service Automation is an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget. Project Service Automation helps you:

Estimate, quote, and contract work
Plan and assign resources
Enable team collaboration
Capture time, expense, and progress data for real-time insights and accurate invoicing

Want to upgrade to office 365 click the button below for a demo now

CLICK HERE

Microsoft AppSource is a new destination to help business users find, try and use line-of-business Software as a Service (SaaS) apps from Microsoft and its partners. Users can also discover content packs and add-ins for Microsoft business apps like Dynamics CRM, Power BI and Office. AppSource allows independent software vendors (ISVs) and other partners to distribute SaaS apps conveniently.

Want to upgrade to office 365 click the button below for a demo now

CLICK HERE

How does Singular optimise sales?

At the core of the Sales and Customer Division we specialize in the delivery of Business Process functionality on the Microsoft Dynamics 365 platform by helping customers to:

Empower their employees
Optimise their operations
Transform their products & services

How do we achieve the above?

CRM Sales (Grow your pipeline, track leads and manage customers)
CRM Service (Manage customers, improve responsiveness, react to market sentiment)
CRM Marketing (Attract the right leads and nurture them into long term customers)
CRM Finance (Integrate your sales and services business operations with your financial system, seamlessly)
CRM Operations (Run your business optimally)

Transform your business processes now.

START YOUR JOURNEY