SALES AND CUSTOMER CARE MODULES
Using Microsoft Dynamics 365 we are able to build solution sets that can be reused in all of our projects as a base which can be adapted to clients requirements.
PROJECT SERVICE AUTOMATION
Go beyond sales force automation by bringing digital intelligence into each deal to better predict your customer’s needs—and deliver the personal attention that builds relationships and revenue.
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Field Service empowers customers to carry out their field service management strategy by enhancing the efficiency and effectiveness of valuable resources. Its set of configurable tools includes centralised scheduling and dispatching, native mobile apps, and integrated back-office functions. Field Service helps you:
- Optimise your service schedule with efficient routing, resource skill matching, and reduced travel time
- Increase first time fix rates and on-time delivery performance
- Enhance real-time communication and collaboration between customer service, dispatch, field agents, and the customer
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The Dynamics Marketing component is used for marketing campaigns and activities to find and build relationships with potential customers, so that initial interactions can develop into sales relationships. Microsoft have partnered with Adobe and its touch points with Dynamics 365 are Adobe Campaign, a segmentation and multi-channel campaign management solution and Adobe Experience Manager, an enterprise-grade Web Content and Digital Asset Management platform.
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Customer Service unifies the way people experience your business—across self-service, peer-to-peer service, and assisted service. This gives your agents what they need to serve your customers anytime, on any channel. Customer Service provides a unified platform that makes information available across engagements—so your agents offer the consistency and personalisation your customers expect.
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Project Service Automation is an end-to-end solution that helps sales and delivery teams engage customers and deliver billable projects on time and within budget. Project Service Automation helps you:
- Estimate, quote, and contract work
- Plan and assign resources
- Enable team collaboration
- Capture time, expense, and progress data for real-time insights and accurate invoicing
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Microsoft AppSource is a new destination to help business users find, try and use line-of-business Software as a Service (SaaS) apps from Microsoft and its partners. Users can also discover content packs and add-ins for Microsoft business apps like Dynamics CRM, Power BI and Office. AppSource allows independent software vendors (ISVs) and other partners to distribute SaaS apps conveniently.
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