We typically start by scheduling an initial meeting with the client to understand their needs and business objectives. This workshop allows us to establish the scope and foundation for the project.

After the initial scoping workshop, we provide the client with a proposal and indicative costing. Upon acceptance of the proposal, we proceed with more detailed requirements gathering, including desired functionalities, and any specific technical considerations. We then perform a thorough analysis to estimate the effort, resources, and timelines involved. Based on this assessment, we provide a comprehensive quote that outlines the cost breakdown, payment terms, and any additional factors such as maintenance or support fees.

The activities may vary based on the project scope, but common methods include analysing existing systems or processes, and organising one or more workshops or brainstorming sessions with the relevant client stakeholders.

We strongly advise clients to appoint a single project champion with whom we prioritise clear and consistent communication channels, including regular meetings and emails. Additionally, we employ collaborative tools and project management software to track discussions, share documents, and maintain transparency throughout the process.

Our aim is to work with the client to maintain a strong and positive working relationship. We prioritise open and honest communication, and strive to understand and address concerns promptly through discussions, negotiations, and finding mutually agreeable solutions to maintain project progress and client satisfaction.

We prepare requirements documents that outline the client's needs, functional and non-functional requirements, and any specific constraints. These documents are shared with the client for review, feedback, and sign-off before proceeding to the development phase.

Clients are vital stakeholders and actively participate throughout the delivery process. They provide essential input during requirements gathering phase, review and provide feedback on progress, and participate in user acceptance testing (UAT) to validate the developed software.

We understand that requirements can evolve throughout the project. We have a change management process in place that allows clients to request changes or updates. Our team evaluates the impact of the changes on the project timeline, budget, and resources, and collaboratively discusses the options with the client.

We emphasise close partnership, collaboration and regular feedback loops with clients. We conduct frequent reviews and demos to ensure alignment with the client's vision. We also insist on continuous user involvement in the form of UAT to verify that the software solution meets their expectations.

Client data security is paramount to us and we have strict protocols and policies in place to safeguard client information. We employ secure infrastructure and industry-standard security practices to protect sensitive data.

Absolutely, post-production support and maintenance is vital for the long-term success of the client’s investment in the software solution. Our team can continue to partner with the client by providing bug fixes, updates, feature enhancements, and addressing any issues that may arise after deployment. We work closely with clients to ensure the software solution remains robust and aligned with their evolving needs.