We typically start by scheduling an initial meeting with the client to understand their needs and business objectives. This workshop allows us to establish the scope and foundation for the project.

Following the initial scoping workshop, we deliver a proposal and indicative costing to the client. Once the proposal is accepted, we undertake a detailed information-gathering process to understand the client's desired objectives and any specific operational, financial, regulatory, or technical considerations. We then conduct an in-depth analysis of these requirements, culminating in a comprehensive and well-considered specification.

The activities may vary based on the project scope, but common methods include analysing existing process and systems, and organising one or more workshops or brainstorming sessions with the relevant client stakeholders.

We strongly advise clients to appoint a single project champion with whom we prioritise clear and consistent communication channels, including regular meetings and emails. Additionally, we employ collaborative tools and project management software to track discussions, share documents, and maintain transparency throughout the process.

Our aim is to work with the client to maintain a strong and positive working relationship. We prioritise open and honest communication, and strive to understand and address concerns promptly through discussions, negotiations, and finding mutually agreeable solutions to maintain project progress and client satisfaction.

We prepare specification documents that outline the client's needs, any specific constraints, and our recommended solution. These documents are shared with the client for review, feedback, and sign-off.

Clients actively participate throughout the advisory process. They provide essential input during requirements gathering, and review deliverables regularly to validate the feasibility of our recommended solution.

We understand that requirements can evolve throughout the project. We have a change management process in place that allows clients to request changes or updates. Our team evaluates the impact of the changes on the project timeline, budget, and resources, and collaboratively discusses the options with the client.

We emphasise close partnership, collaboration and regular feedback loops with clients. We conduct frequent reviews of deliverables to ensure alignment with the client's vision.

Client data security is paramount to us and we have strict protocols and policies in place to safeguard client information. We employ secure infrastructure and industry-standard security practices to protect sensitive data.

Absolutely, ideally we want to partner with clients over the long-term. We place great pride in our ability to understand the client’s business, and all its nuances. We work closely with clients to ensure whatever solutions is recommended, continues to address their evolving needs.